Elite EdgePrivacy Policy
This policy explains what information the Elite Edge app collects, why, where it is stored, who can see it, and how you can delete it. We wrote it to be read, not skimmed. If anything is unclear, email us.
1. Who can use Elite Edge
Elite Edge is for athletes 13 years of age and older. We do not knowingly allow anyone under 13 to create an account, and the app asks for your date of birth before an account can be created so that we can enforce this. If we learn that an account belongs to someone under 13, we delete the account and its data. If you believe a child under 13 has created an account, email info@socket.health and we will remove it.
If you are between 13 and 17, please make sure a parent or guardian knows you are using the app and is comfortable with it.
2. What we collect
We collect only what the app needs to work. There are no ads in Elite Edge, no advertising identifiers, and we do not sell or rent your information to anyone.
Account information
- Name (first name or display name)
- Email address
- Date of birth (used to confirm you are 13 or older and to show age-appropriate content)
- Password (stored only as a one-way hash; we cannot read it)
- Optional profile photo
- Optional guardian email address, if you choose to add one
Training and wellness information you enter
- Which daily sections you complete and when
- Sessions, practices and notes you add to your Plan
- Readiness, recovery status and pain or injury information you record on the body map
- Streaks, Edge Points (EP), rank and badges earned
Team information
- Teams you create or join, and your role (athlete or coach)
- Messages you send in team chat and in direct messages
- Practice RSVPs
- A team photo, if a coach adds one
Technical information
- The device platform and app version, so we can support you
- If you contact support, the content of your message
- Crash reports, if the app crashes. Crash reports contain technical details about what the app was doing and do not include your name, email or messages.
What we do not collect
- Location
- Contacts
- Microphone audio
- Advertising identifiers or any data for tracking you across other apps or websites
- Payment information (version 1.0 is free; if paid plans are added later, payment is handled by Apple and we do not see your card details)
3. Why we use it
| Information | Used to |
|---|---|
| Name, email, password | Create and secure your account, sign you in, send account emails (confirmation, password reset) |
| Date of birth | Confirm you are 13 or older |
| Training and wellness entries | Show your progress, fill your ring, calculate readiness, recommend what to do next. All recommendations are generated by fixed rules inside the app, not by an AI model |
| Teams and messages | Let you train and communicate with your own team |
| EP, rank, streak | Show your standing on your team's leaderboard |
| Crash reports | Find and fix bugs |
| Support messages | Answer you |
We do not use your information for advertising, profiling, or automated decisions that have legal effects on you.
4. What other people can see
Your teammates and coach can see: your display name, profile photo, EP, rank, streak, messages you send to the team or to them, and your practice RSVPs.
Your teammates and coach cannot see: your readiness, recovery status, pain or injury information, date of birth, email address, or session notes. Health information you enter is private to you and never appears on a leaderboard, roster, or to a coach.
Direct messages are only possible between members of the same team. There is no public directory and no way for a stranger to contact you through the app.
Nobody outside your team can see anything about you.
5. Where your information is stored
Elite Edge stores your account, training and team information with Supabase, a hosted database provider, in the Canada (Central) region. Supabase acts as our data processor and stores data on infrastructure provided by Amazon Web Services. Data is encrypted in transit and at rest. Access inside the database is restricted by row-level security rules so that each user can only read their own private information and their own teams' shared information.
Photos you upload are stored in private storage with the same provider and are served to your team through short-lived links.
A copy of your most recent training data is also kept on your phone so the app works when you are offline.
6. Who we share it with
We share information only with service providers that help us run the app, and only what they need:
| Provider | What | Why |
|---|---|---|
| Supabase | Account, training, team and message data; uploaded photos | Database, authentication, storage and live chat |
| Our email delivery provider | Your email address and the account email being sent | Sending confirmation and password reset emails |
| Sentry (if enabled) | Crash reports without personal identifiers | Finding bugs |
| Apple | App distribution; if paid plans are added later, purchase processing | The App Store |
Each provider is bound by contract to use the information only to provide its service to us. We do not share your information with advertisers, data brokers, schools, clubs or recruiters.
We may disclose information if required by law, to protect someone's safety, or to enforce our Terms of Use, and we will limit that disclosure to what is required.
7. How long we keep it
We keep your information for as long as your account exists. When you delete your account (see section 8), your information is deleted immediately from the live database and removed from backups within 30 days. Crash reports are retained by our crash reporting provider for 90 days. Support emails are kept for one year.
If an account has not been signed into for 24 months we may delete it after emailing you a notice.
8. Your choices and rights
Delete your account. In the app: Settings (tap your avatar on the Home screen) → Delete account. This permanently deletes your account, your training and wellness data, your messages, your photos and your team memberships. It cannot be undone. You can also email info@socket.health and we will delete it for you.
Access or correct your information. Most of it is visible and editable in the app. For a full copy of the information we hold about you, email info@socket.health and we will provide it within 30 days.
Leave a team. Squad → team settings → Leave team. Your messages in that team are removed.
Block someone. Squad → tap a roster member → Block. They can no longer message you and their messages are hidden from you.
Report a message or user. Long-press any message → Report. We review reports within 24 hours.
Withdraw the optional guardian email. Edit or clear it in Settings at any time.
If you live in California, the European Economic Area, the United Kingdom, or another place with a privacy law that gives you additional rights (such as the right to object to processing or to lodge a complaint with a supervisory authority), you can exercise those rights by emailing info@socket.health. We will not treat you differently for doing so. We do not sell or share personal information as those terms are defined under California law.
9. Security
We use encryption in transit and at rest, hashed passwords, row-level access rules in the database, private photo storage, and restricted administrative access. No system is perfectly secure. If we learn of a breach that affects your information, we will notify you by email as required by law.
10. Changes to this policy
If we change this policy in a way that matters, we will show a notice in the app and update the effective date above. Continuing to use the app after the change means you accept the updated policy.
11. Contact
Socket Health LLC
info@socket.health
myeliteedge.com